In this article
- DataRoad implements a hybrid IP-PBX telephone system solution...
- Hybrid IP-PBX solution for maximum flexibility and business continuity…
- On-premise IP-PBX infrastructure + Microsoft Azure cloud: the best of both worlds...
- ⭐ NewHotel Software – 35 years leading the global hotel industry
- DataRoad's thanks
- DataRoad – IP‑PBX, networking, security and IT services specialists…
- IT Unlimited – Proactive IT support and 24/7 monitoring
Project details
- Client
- NewHotel
- Sector
- Hospitality
- Intervention
- Structured cabling · Enterprise wireless network · Firewall and security · Servers and infrastructure · Unlimited IT support · VoIP communications
- Year
- 2019
DataRoad implements a hybrid solution of local IP‑PBX telephone systems and Microsoft Azure cloud for NewHotel Software
A DataRoad was selected by the NewHotel Software, international leader in technological solutions for the hotel sector, for the installation, configuration and operation of two IP‑PBX telephone systems, one in an environment local and another in Microsoft Azure cloud, covering its offices from Lisbon, Braga, Faro and Funchal.
This project reinforces DataRoad's position as a leading technology partner in the development and management of advanced business communications solutions, combining reliability, scalability and full integration with critical systems.
✅ Hybrid IP-PBX solution for maximum flexibility and business continuity
DataRoad will be responsible for the entire technical process, including:
- Complete installation of the two IP-PBX telephone exchanges
- Configuration, parameterisation and integration with existing infrastructure
- Creation and optimisation of ramals, service queues and IVR
- Connection and management of SIP trunk and VoIP operators
- Unified configuration for the Lisbon, Braga, Faro and Funchal offices
- Ongoing maintenance e 24/7 monitoring
- Ongoing operation and management of the solution
The solution will allow NewHotel Software to improve the quality of its internal and external communications, reduce operating costs and ensure greater flexibility for geographically distributed teams.
✅ On-premise IP-PBX infrastructure + Microsoft Azure cloud: the best of both worlds
The architecture proposed by DataRoad combines:
🔹 Local central IP‑PBX
- Lower latency
- Direct control over the infrastructure
- High operational reliability
Cloud-based Central IP-PBX on Microsoft Azure
- High availability
- Instant scalability
- Geographical redundancy
- Ideal for remote teams and international operations
The integration of these two layers enables a hybrid solution with superior resilience, redundancy and flexibility, crucial for a global company like NewHotel Software.
⭐ NewHotel Software – 35 years leading the global hotel industry
Founded in 1984, NewHotel is recognised worldwide for developing high-quality integrated hotel management software.
With over:
- 3,500 hotels installed
- Presence in 64 countries
- Customers in Europe, Middle East, Africa, the Americas, Caribbean, Asia Pacific and the Atlantic
The company operates in a sector where operational continuity and efficient communication are essential, making this partnership with DataRoad even more strategic.
Discover NewHotel Software here.
✅ DataRoad appreciation
DataRoad thanks NewHotel Software for the trust placed in our team and in our services of:
- IT consultancy
- Installation and management of IP-PBX telephone systems
- Managed IT services
- Computer network maintenance
- Expert technical support
The choice demonstrates DataRoad's credibility, quality and technical capacity to implement complex solutions in companies with global operations.
✅ DataRoad – Specialists in IP-PBX, networks, security and managed IT services
DataRoad distinguishes itself in the market through its know-how and certifications in:
- Installation of structured computer networks
- On-premise and cloud IP-PBX telephone systems
- IT security
- IT consultancy and auditing
- IT asset management
- Corporate wireless networks
- Redundancy and business continuity solutions
- Managed IT services with 24/7 monitoring
With a certified team and extensive experience in national and international projects, DataRoad guarantees reliable, scalable and high-performance technological solutions.
✅ IT Unlimited – Proactive IT support and 24/7 monitoring
DataRoad complements this project with its services IT Unlimited, which include:
- 24/7 system monitoring
- Alarmism and early incident detection
- Remote and local support
- Full availability reports
- Continuous administration of the client's infrastructure
This approach ensures that the IP-PBX solution remains stable, optimised and fully operational.
Have you explored the full potential of the cloud? DataRoad helps companies migrate to and make the most of Office 365 and cloud solutions. Discover our Office 365 / Cloud services.
DataRoad — IT services for businesses
A DataRoad is a Portuguese company specialising in managed IT services (MSP), headquartered in Alfragide (Lisbon) and with an active presence in Porto, Faro, Funchal, Évora, Setúbal and Beja. Since 2015, it has ensured the smooth running of IT infrastructures for businesses that cannot afford downtime — hotels, clinics, embassies, universities, multinationals and demanding SMEs — with a certified technical team, continuous monitoring and 24/7 support.
DataRoad supports businesses that rely on technology to operate — from network infrastructure to cybersecurity, and from servers and backups to day-to-day support — with a model of managed service (MSP) which ensures continuity, performance and cost predictability.
DataRoad Services
- IT Unlimited — round-the-clock IT support: unlimited support at a fixed cost, both remote and on-site, with incident management and rapid response.
- Computer networks and structured cabling: network design, installation and certification; Layer 3 switching and PoE.
- Enterprise wireless networks (Wi-Fi 6 and Wi-Fi 7): coverage study, cloud management and isolated visitor networks.
- Cybersecurity and corporate firewalls: perimeter protection, traffic control and threat mitigation.
- Servers, backups and disaster recovery: servers, NAS devices and centralised backups.
- CCTV video surveillance: video surveillance systems with continuous recording.
- Monitoring, alarm systems and reporting: real-time monitoring, automatic alerts and proactive interventions.
- IT consultancy and project management: relocation of premises, new facilities and modernisation of infrastructure.
- Cross-platform support: Windows and Apple environments, with comprehensive management of the IT infrastructure.
Get in touch with DataRoad
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