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DataRoad - IT Services and Consulting - We do IT right !

Contacts:

  • Avenida dos Moinhos nº 12 B 2610-119 Alfragide Quinta Grande Portugal
  • 351 211 459 950
  • sales@dataroad.pt
  • Weekdays: 09:30 to 18:30 Sunday: Closed

DataRoad · IT Services and ConsultancyWe do IT right

Hotels and Tourism

Wi-Fi that holds up

A full hotel puts hundreds of devices on the same network at the same time.

Wi-Fi networks sized for real occupancy, guest network separated from management, PMS running and work done outside check-in hours.

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DataRoad support team
Hospitality Wi-FiSized for real occupancy, not for paper
Guest network separated from managementRead More ...Networks and CablingStructured cabling and access points
Certified installation with a guaranteeRead More ...

Hospitality sector

IT for the Hospitality Industry: Wi-Fi, Networks and CCTV

In a hotel, IT is part of the guest experience. A faulty Wi-Fi connection in a room will be mentioned in an online review the very next day; a PMS system crash halts check-in at peak times; a camera that failed to record turns a minor incident into a serious problem. DataRoad installs and maintains the IT infrastructure for hotels in Lisbon and across the rest of the country.

Room by room
Roof area measured on site, not estimated from plans
Four networks
Guests, staff, PMS and POS, and CCTV — kept separate
No window
24/7 Operations: interventions planned down to the minute
Before the walls
The network is planned during the construction work, never afterwards

Why can’t the hotel industry be run like an office?

An office has one type of user, fixed opening hours and a single network. A hotel has guests who change every day, staff working in shifts, billing systems that cannot be shut down and cameras recording non-stop — all within the same building and often using the same cabling.

Walls that are no help

Historic buildings, thick walls and uneven floors disrupt the wireless signal. The solution is to carry out on-site measurements and install access points in each room or zone — rather than simply installing one access point per floor and hoping for the best.

Guests and operations do not mix

The guest network is public by nature. The PMS, payment terminals and accounting system cannot share the same logical space.

There is no convenient time

There’s no such thing as a free Saturday night in a hotel. Work is carried out in stages, with a fallback plan, and without disrupting guests who are checking in.

It’s the work that counts

In refurbishment projects, the cabling must be planned before the walls are closed up. After that, each missing network point costs ten times as much.

Diagram of the four logical networks in a hotel: guests, staff, PMS and POS, and CCTV
Physically, it’s a single infrastructure. Logically, however, there must be four separate networks, with rules governing their interactions.

What we do in a hotel

Area This includes
Wiring and frames Design and installation of structured cabling certified, backstage and distribution by floor.
Wireless Wi-Fi 6 and Wi-Fi 7 with access points by room or by zone, a visitor portal and centralised management.
Network security Firewall and VLAN-based segmentation between guests, staff and critical systems.
CCTV CCTV with continuous recording, controlled remote access and signage in accordance with the law.
Ongoing support IT Unlimited — helpdesk and maintenance at a fixed cost, with a rapid response to incidents.
The relevant figure is not the contracted speed. It’s the experience in the room furthest from the backstage area, at a time when half the staff are watching television online. That’s where a hotel chain is truly put to the test.

Density, not coverage

The usual question is, “Does the signal reach room 214?”. The right question is, “How many devices will be connected on that floor at 10 pm?” A 60-room hotel easily has 200 devices connected at the same time — mobile phones, laptops, televisions and tablets.

Sizing based on coverage results in a nice-looking map but dissatisfied guests. Sizing based on density requires more access points but solves the problem once and for all.

A row of Cisco network switches with numerous yellow Ethernet cables connected to them.

How we work in a live environment

1

On-site survey

Measuring the actual floor-by-floor coverage, carrying out an inventory of existing assets and reviewing the floor plan with management.

2

Design and phasing

Floor plans organised by wings or storeys, with windows designed to suit the building’s function and a setback plan for each phase.

3

Execution

Wiring, racks, equipment and configuration. Certification of each socket with a report provided.

4

Operation

Continuous monitoring, a helpdesk and a review of coverage whenever the unit’s configuration changes.

Real-life cases

LX Arch Hotel — Rua Augusta, Lisbon

Comprehensive IT installation: cabling, WiFi 7, CCTV and ongoing IT management in the historic centre.

Ouro Rossio Hotel — Lisbon

Comprehensive IT infrastructure, wireless internet access for guests and a CCTV system.

Hotel Solar Palmeiras — Oeiras

Indoor and outdoor wireless network for guests and structured IT cabling.

View all DataRoad projects and news

Frequently Asked Questions

Do you need one access point per room?

Not always. In modern buildings with lightweight walls, a single access point can serve two to three rooms. In older buildings with thick walls, one access point per room is often the only solution that works. Only an on-site survey will provide the answer.

Can we keep our PMS?

Yes. We do not sell or replace hotel management software. We manage the network, security and availability on which it relies.

How long does it take to install the system in an operational facility?

It depends on the number of rooms and the condition of the existing wiring. We work in stages — usually wing by wing — so that the entire building is never affected at the same time.

Does video surveillance comply with the law?

As for the technical aspects, yes: reliable recording, configurable retention periods and logged access. The unit is obliged to provide information on and keep a record of data processing, and we provide support with the technical aspects of both.

A chat before making a decision

Whether you’re tackling a specific problem, planning a move or simply looking for a second opinion, we always start in the same way: by understanding your situation before making any suggestions. No obligation, no jargon and no catalogues.

Telephone351 211 459 950call to the national landline networkEmailsales@dataroad.ptPlease tell us about your situation

Book an assessment of your infrastructure

Other sectors we monitor

Further reading

Enterprise Wireless Networks: Why Home Wi-Fi Isn’t Up to the Job

Wireless networks for businesses: the four problems that cause Wi-Fi failures, why more access points make the network worse, the role of the survey of…

IT for Hotels: Wi-Fi, PMS and Networks That Mustn’t Fail

IT infrastructure in the hospitality industry: why Wi-Fi is a product rather than infrastructure, and the mandatory separation between the guest network and the staff network…

DataRoad’s IT Projects

Case studies reais

Networks, Wi-Fi, servers and security systems installed and managed by us — in hotels, clinics, offices and multinational companies operating in Portugal.

View all success stories
DataRoad — IT services for businesses
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