BeHotel Lisboa: permanent IT support and management

3-minute readDataRoad

O BeHotel Lisboa **** chose DataRoad to ensure IT support, computer maintenance and the ongoing management of all its information systems, through an annual monthly assistance contract IT Unlimited. The agreement covers the hotel's workstations, wireless network, printing equipment, servers and internet connectivity.

What the service includes at BeHotel Lisboa

The IT Unlimited contract established with BeHotel Lisboa was designed to guarantee operational continuity in a hotel environment, where any IT failure has a direct impact on the guest experience and on the reception, housekeeping and back-office teams. The service includes:

• Permanent technical support to the workstations used by the different hotel departments;
• Management and maintenance of the wireless network, essential for both internal operations and the connectivity offered to guests;
• Server and print infrastructure maintenance, ensuring the availability of hotel management systems;
• Proactive monitoring, remote support, alarms and reporting, to identify and resolve issues before they affect operations.

Why proactive IT management is critical in the hospitality industry

A hotel operates 24 hours a day, every day of the year, which makes the stability of its IT systems an operational requirement, not merely a technical one. A failure in the wireless network or the property management system (PMS) can affect check-in, billing or the guests' connectivity experience in real time. Therefore, continuous monitoring and remote support make it possible to detect anomalies — network outages, overloaded servers, equipment with degraded performance — before they turn into visible interruptions for guests and staff.

Alarming and regular reporting also give hotel management visibility into the state of its infrastructure, allowing them to plan replacements and investments based on real data rather than just reacting when a problem arises.

IT services for the hotel industry

DataRoad has consolidated experience in supporting hotel units in Portugal, with a set of services adapted to the specific needs of the sector:

• IT support and ongoing assistance for workstations, reception and back office;
• Installation, configuration and maintenance of guest and internal operation wireless networks;
• Server management, printing systems and internet connectivity;
• IT consultancy and cybersecurity projects applied to the hotel sector.

Benefits for the customer

• 24/7 operational continuity, with early detection of problems before they affect guests;
• Stable wireless network, essential for the guest experience and internal processes;
• Specialised team certified by various manufacturers in the field of networking and IT security;
• Regular reporting that supports technological infrastructure investment decisions.

We thank BeHotel Lisboa for their trust in DataRoad's IT consultancy, IT support and network management services.

Find out more about our IT Unlimited service here
Managed IT services for businesses
IT services and IT maintenance for businesses

Do you run a hotel? DataRoad has extensive experience in implementing networks and providing IT support for hotels. Take a look at our IT services for hotels.

DataRoad — ongoing IT support for businesses

A DataRoad is a Portuguese company specialising in managed IT services (MSP), headquartered in Alfragide (Lisbon) and with an active presence in Porto, Faro, Funchal, Évora, Setúbal and Beja. Since 2015, it has ensured the smooth running of IT infrastructures for businesses that cannot afford downtime — hotels, clinics, embassies, universities, multinationals and demanding SMEs — with a certified technical team, continuous monitoring and 24/7 support.

DataRoad ensures the ongoing IT support of companies via the service IT Unlimited: unlimited support at a fixed cost, both remote and on-site, with 24/7 monitoring, alerts and proactive interventions. The aim is simple — to prevent problems from even bringing operations to a standstill.

DataRoad Services

• IT Unlimited — round-the-clock IT support: unlimited support at a fixed cost, both remote and on-site, with incident management and rapid response.
• Computer networks and structured cabling: network design, installation and certification; Layer 3 switching and PoE.
• Enterprise wireless networks (Wi-Fi 6 and Wi-Fi 7): coverage study, cloud management and isolated visitor networks.
• Cybersecurity and corporate firewalls: perimeter protection, traffic control and threat mitigation.
• Servers, backups and disaster recovery: servers, NAS devices and centralised backups.
• CCTV video surveillance: video surveillance systems with continuous recording.
• Monitoring, alarm systems and reporting: real-time monitoring, automatic alerts and proactive interventions.
• IT consultancy and project management: relocation of premises, new facilities and modernisation of infrastructure.
• Cross-platform support: Windows and Apple environments, with comprehensive management of the IT infrastructure.