IT Services for Businesses in Portugal

Your Company Deserves More Than a Technician Who Turns Up When He Can

There’s a moment every company is familiar with — and dreads. The server that crashes in the middle of the day. The network that goes down during a presentation to an important client. The email system that stops working just when there’s an urgent proposal to send. The ransomware that encrypts all your files at 5 pm on a Friday.

At this point, it is not just a technical issue. It is a matter of business continuity, customer confidence, the productivity of the entire team and, in extreme cases, the very survival of the company.

The question every company should ask its IT partner before that moment arrives is simple:

When technology fails — and it will fail — who will step in, how quickly, and with the real capacity to resolve the issue?

DataRoad has the answer. With over 11 years’ experience, 232 client companies, certifications from the world’s leading technology manufacturers and a team that treats your company’s IT as if it were their own — DataRoad is the IT partner that discerning companies choose when they realise that IT cannot be a secondary concern.

We do IT right. Always.

What DataRoad Does — And Why It’s Different from Any Other IT Provider

DataRoad is not a computer repair company. It is not a freelancer who turns up when called. It is not a helpdesk that resolves tickets without knowing anything about the company.

DataRoad is a Managed Service Provider — a technology partner that takes full responsibility for your company’s IT infrastructure, proactively, on an ongoing basis and with measurable results.

The difference between a reactive IT provider and an MSP such as DataRoad is the difference between having an on-call doctor and having a GP who knows your medical history, monitors your health regularly and takes action before problems become emergencies.

The DataRoad model works as follows:

We don’t wait for something to go wrong before we take action. We monitor, prevent and resolve issues proactively — most incidents that our customers never even notice existed were resolved before they could have any impact.

We do not charge by the hour. The IT Unlimited model ensures that our interests are fully aligned with those of the client: the better the technology works, the better it is for both of us. There is no incentive to drag things out, and no incentive for problems to recur.

We don’t just disappear once the system is up and running. Our relationship with DataRoad is a long-term one — with monthly reports, quarterly reviews and a technology roadmap that keeps pace with the company’s growth.

DataRoad Services — Everything Your Business Needs, All in One Partner

IT Unlimited — Your Company’s IT Department, for a Fixed Monthly Fee

The most comprehensive service offered by DataRoad — and the one that most significantly transforms companies’ relationship with technology. IT Unlimited is your company’s external IT department: unlimited on-site, remote and telephone support, 24/7 monitoring, and management of servers, workstations, networks and security — all included in a fixed monthly fee with no hidden costs.

No time limits. No call-out charges. No unexpected bills. No lock-in contracts.

It is the choice of companies that have realised that IT cannot be a concern — it must be a certainty.

Ideal for: SMEs with between 5 and 200 employees, subsidiaries of international groups, fast-growing companies and any organisation that has ever experienced IT support failing when it was needed most.

Helpdesk and User Support — Immediate Response, Real Solutions

The single point of contact for all the company’s users — when emails won’t open, the printer isn’t working, the VPN won’t connect or the management software is displaying an error. Support via telephone, email and remote access, with technicians who are familiar with the company’s IT environment and resolve issues — not just diagnose them.

No automated call-handling system. No endless queues. When you ring, you speak to a technician.

Ideal for: any company with users who need immediate and effective technical support to carry on working.

Structured Computer Networks — Installation and Professional Certification

Network infrastructure is the foundation on which everything else operates. DataRoad designs, installs and certifies structured computer networks for businesses — Cat6A cabling, racks, certification using Fluke Networks equipment, fibre optics and comprehensive documentation provided to the client.

Every network node installed is tested, certified and documented. The certification report is yours — for life.

Projects completed for the Social Services in the Public Sector (456 certified grid points in 3 buildings in Évora), Forward College, National School of Public Health and dozens of private companies in Lisbon and Porto.

Ideal for: companies in new premises, those relocating their offices, or those with obsolete cabling infrastructure that causes recurring connectivity issues.

Corporate Wireless Networks — Wi-Fi That Always Works

A corporate Wi-Fi network is not simply a larger version of a home Wi-Fi network. It is an infrastructure designed with rigorous engineering – featuring a preliminary site survey, professionally positioned Ubiquiti, Cisco or Fortinet access points, centralised management and real-time monitoring.

DataRoad has installed wireless networks in hotels, clinics, holiday apartments, universities and offices across the country — with results that speak for themselves.

Projects completed for the HD Duecitânia Design Hotel, Balconies of Lisbon (22 flats), Boavista Palace, Porto (72 flats), Momentus Senior Ávila (an 8-storey building) and Mitrelli Group — amongst many others.

Ideal for: hotels, clinics, universities, open-plan offices and any business where Wi-Fi is critical to operations.

Firewalls, VPNs and IT Security — Real Protection, Not Just for Show

IT security is not measured by what has not yet happened — it is measured by the ability to withstand what will inevitably happen. DataRoad implements enterprise-grade security: Fortinet FortiGate and Sophos XGS firewalls, a VPN with mandatory multi-factor authentication, network segmentation via VLANs, intrusion monitoring and GDPR compliance.

For embassies, clinics, law firms and multinational companies — where security is non-negotiable.

Projects completed for European diplomatic missions in Lisbon, Women’s Clinic, Lambert’s Clinic and subsidiaries of international groups that meet the requirements of ISO 27001.

Ideal for: any organisation that processes sensitive data, has staff working from home, or has experienced — or fears it may experience — a security incident.

Apple Services for Business — The Only ACN-Certified Partner You Need

DataRoad is certified member of the Apple Consultants Network in Portugal — one of the few companies in the country with this status. Comprehensive management of business Macs, iPhones and iPads: Apple MDM, Apple Business Manager, automatic device deployment, unlimited cloud backup, managed updates and Apple-certified technical support.

No winging it. No jack-of-all-trades pretending to know about Macs. With official Apple certification that guarantees the job is done properly.

Ideal for: creative agencies, technology firms, clinics, hotels, multinationals with an Apple-centred working environment, and any business that uses Macs, iPhones or iPads and recognises that it deserves specialist support.

IP PBX and VoIP Telephone Systems — Modern Communications, Reduced Costs

Installation and management of IP PBX telephone systems for businesses — on-premises, cloud-based or hybrid. Extensions on any device and in any location, professional call handling, call recording, integration with Microsoft Teams, softphones for mobile phones and the elimination of traditional telecommunications costs.

DataRoad has installed IP PBX systems for the NewHotel Software in Lisbon, Braga, Faro and Funchal — four locations, a single voice system, drastically reduced costs.

Ideal for: companies with multiple offices, field sales teams, companies that still pay standard rates for telecommunications, and any organisation wishing to modernise its communications system without increasing costs.

Office Relocation — IT Set Up Before the First Day at Work

DataRoad takes full responsibility for the IT aspect of any office relocation — network design, cabling, wireless set-up, server migration, workstation configuration and the telephone system — so that, on the first day at the new premises, the team can simply switch on their computers and get to work.

No surprises. No downtime. No morning of terror, which so many companies experience when they move premises without a competent IT partner.

Ideal for: any company that is planning to move premises and has already realised that the IT aspect is the most critical — and most frequently underestimated — part of the whole process.

Microsoft 365 and the Cloud — Modern Work, Managed by Experts

Full implementation and management of Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, Azure Active Directory and Intune. Migration from on-premises servers to the cloud, implementation of security policies, licence management and user support across all Microsoft 365 applications.

For businesses that want to get the most out of their investment in Microsoft 365 — not just use email and Teams whilst leaving the rest to be set up.

Ideal for: companies that are migrating from on-premises infrastructure to the cloud, that have Microsoft 365 but do not manage it properly, or that want to implement secure and productive remote working.

The Figures That Back Up What the Words Say

Ages 11 and over with experience in IT services for businesses in Portugal — dating back to before the cloud, before the smartphone, and before corporate Wi-Fi. With a proven track record and loyal clients.

+232 companies active customers in Portugal and abroad — ranging from SMEs with five employees to multinationals with hundreds of users, and from start-ups to embassies.

99,9% guaranteed average uptime for managed infrastructure — because proactive monitoring and ongoing maintenance work.

less than 2 hours in terms of average incident response time — because when something goes wrong, DataRoad already knows about it before the customer even calls.

24/7 · 365 days — the availability of the monitoring and support service, without exception, including public holidays, and without being told to “call back on Monday”.

5 stars on Google — average rating from real, verified customers who have chosen to leave a public review of the service they receive.

TOP 5% Best SMEs in Portugal — recognised for the second year running with an “Excellent” Performance and Financial Stability Rating under the ScorePME method. A guarantee of financial stability and strength that protects customers from one of the greatest threats in the IT market: the supplier that disappears.

The Sectors That Rely on DataRoad

DataRoad does not specialise in any particular sector — it has real-world experience across all sectors where technology is critical to the business. And it is this diversity that makes us stronger with every new project.

Hospitality and Tourism Hotel groups, boutique hotels, holiday apartments and retirement homes — where Wi-Fi is the second most highly valued feature by guests and where the hotel management system must never go down. DataRoad has completed projects with Hotel HD Duecitânia, Varandas de Lisboa, Boavista Palace Porto and Momentus Senior Ávila.

Health and Pharmaceuticals Medical clinics, diagnostic centres and pharmaceutical companies — where patient data is protected by the GDPR, imaging systems cannot fail and system availability is literally a matter of safety. Clients include Clínica Mulher, Clínica do Lambert and PTR Pharma Consulting.

Higher Education and Research Universities, colleges and research centres — with high-density networks, academic authentication systems and the management of hundreds of user devices, with users having varying levels of technological familiarity. Clients include Forward College — Lisbon University of London and the National School of Public Health.

Diplomatic and Governmental Embassies, diplomatic missions and public bodies — where security requirements are the most stringent on the market and where confidentiality is paramount. DataRoad was selected through a public tender by the Public Administration Social Services and provides services to European diplomatic missions in Lisbon.

International and Multinational Companies Subsidiaries of international groups that require a local IT partner in Portugal aligned with the head office’s global security policies. Clients include Infocapital SA (since 2015), Uriach, Ciphra, the Mitrelli Group and dozens of other organisations with a presence in Portugal.

Technology and Software Software companies, start-ups and scale-ups — where technical staff are advanced users, environments are complex and IT support must keep pace with the company’s growth. Clients include NewHotel Software, ReStream and other technology companies in Portugal.

Professional Services Law firms, consultancy firms, accountancy and audit firms — where client data is confidential, critical systems cannot be allowed to fail, and IT support must be as professional as the service they provide to their clients. Clients include Baker Tilly and Porta da Frente Christie’s.

Distribution and Retail Distribution and retail companies — with warehouses, stock management systems, logistics networks and sales teams in the field who require constant connectivity and support. Clients include Infocapital SA and SMEG Portugal.

Certifications — Proof that Knowledge is Real

What changes when there is a single person in charge?

Most of the companies that come to us have three or four suppliers: one for the network, another for the software, another for the telephones, and another for the printers. When something goes wrong, each one points the finger at the next, and the problem is left to fester.

With a single point of contact, the assessment is carried out once and responsibility is not shared. This is the difference most frequently cited by clients who have switched to this model.

DataRoad’s certifications are not just for show. They are proof that the team possesses technical expertise validated by the manufacturers of the technologies it manages — and that it has access to exclusive resources that an uncertified technician does not have.

Microsoft Partner — management of Windows Server, Microsoft 365, Azure and Active Directory environments, with technical support from the manufacturer.

Apple Consultants Network — a certified member for the business management of Apple devices, with access to Apple Business Manager and exclusive ACN technical resources.

Fortinet Partner — Implementation and management of FortiGate firewalls by technicians with active NSE certifications.

Sophos Partner — implementation and management of certified Sophos XGS and Endpoint Protection solutions.

Ubiquiti Elite Partner — installation and management of UniFi wireless networks and Ubiquiti network infrastructure at the highest partnership level available.

Dell Technologies Partner — supply and support for Dell servers, workstations and infrastructure, covered by the manufacturer’s warranty.

Cisco Partner — Cisco networking and switching solutions for enterprise and medium-sized business environments.

VMware Partner — server virtualisation and management of VMware environments to ensure business continuity and infrastructure efficiency.

The Comparison No Competitor Wants Me to Make

What Happens in the First Month with DataRoad

Week 1 — Audit and Diagnosis A comprehensive inventory of the entire IT infrastructure, identification of critical vulnerabilities, and mapping of systems and dependencies. The client receives a detailed report setting out the true state of their infrastructure — often for the first time.

Week 2 — Implementation of Monitoring Installation of monitoring agents on all systems, configuration of alerts and thresholds, and activation of the real-time visibility dashboard. From this point onwards, DataRoad keeps a close eye on the entire infrastructure.

Week 3 — Priority Remedial Work Resolving the vulnerabilities and risks identified in the audit — overdue updates, incorrect configurations, unverified backups and imminent points of failure. Most companies end the third week with a significantly more stable and secure infrastructure.

Week 4 — Full Operation The service is up and running. Users are familiar with the support channels. The DataRoad team is familiar with the environment. The first monthly report is presented, containing a full summary of all activity — so that the client knows exactly what they have received.

Featured Clients — Organisations That Have Chosen DataRoad

DataRoad is privileged to work with leading organisations in Portugal and abroad — from a wide range of sectors and of very different sizes — all of which share one common trait: high standards.

Among the clients who have publicly announced their decision to choose DataRoad are Infocapital SA, NewHotel Software, Women’s Clinic, Lambert’s Clinic, PTR Pharma Consulting, Forward College, National School of Public Health, Social Services in the Public Sector, Baker Tilly, Christie’s Main Entrance, Uriach, Ciphra, UP Portugal, Mitrelli Group, ReStream, SMEG Portugal, Balconies of Lisbon, HD Duecitânia Design Hotel, Boavista Palace, Porto, Momentus Senior Ávila, Catholic University and dozens of other organisations — including European and Middle Eastern diplomatic missions in Lisbon, which prefer to keep their identities confidential.

Don’t Waste Another Day on IT That Doesn’t Work

DataRoad carries out a free assessment of the IT infrastructure of any interested company — with no strings attached, no sales pressure and no obligation to sign up.

The result is a report that tells it like it is about the current state of your company’s technology — what’s working well, what’s at risk and what needs to be fixed straight away.

If, after reading the report, you decide not to engage DataRoad, the report is yours to keep. If you decide to engage them, the work will begin the following week.

It’s as simple as that.

☎ 211 459 950 (Call to the national landline network)  ✉ sales@dataroad.pt

Request a free assessment →